Shipping Policy For Quality Auto Salvage

Shipping & Pickup

Items purchased online can either be shipped directly to your doorstep or picked up from the warehouse address provided for local pickup. This section outlines the key details regarding managing your order, including delivery and pickup.

Commencement of Process

Upon placing an order, you will receive an email containing an invoice with comprehensive details of your order. In the case of multiple items, separate emails may be sent for each item.

Confirmation of Order

The order confirmation email serves as a summary of the items included in your order, presented in the form of an invoice. If you opt for delivery, the email will indicate the delivery address. Approval of the terms and conditions specific to each order is required for both delivery and pickup orders.

Notification of Shipping

For deliveries, a shipping notification email will be sent once the item departs from our warehouse. This email will include the order number, date of order, order summary, and shipping particulars. You can track the status of your shipment by using the provided tracking number on the carrier's website.

Notification of Pickup

When your items are ready for pickup, a notification email containing pickup information will be sent to you.

Reminder for Pickup

To avoid cancellation, it is essential to pick up your items by the specified date indicated in the pickup information email. In case your item is still pending pickup, a reminder email will be sent.

Shipping & Delivery

Free shipping is applicable only to commercial addresses within the continental United States, excluding Alaska, Hawaii, and APO addresses. This applies solely to standard shipping and cannot be adjusted for overnight or priority shipping.

Guaranteed Shipping Services

We utilize UPS for shipping, and where available, customers have the option to choose faster delivery methods for an additional fee. Delivery times vary based on factors such as delivery location, item availability, and order placement time.

International Shipments via UPS/USPS

Shipping charges do not cover taxes and duties, which may be collected by UPS/USPS. Customers are advised to contact their local UPS/USPS office or government for tax and duty details. Quality Auto Salvage bears no responsibility for any tax or duty fees.

Shipping or Delivery Timeframe

The shipping or delivery time depends on various factors, including warehouse processing time. While we strive for a swift turnaround, unforeseen circumstances like inclement weather or civil disturbances may cause delays. Once an item is shipped, cancellation is not possible unless the customer agrees to cover return shipping and restocking fees.

Customized or bespoke parts may require additional time for delivery, communicated to the customer during order placement.

Notification of Revised Shipping Times

In the event of low product availability post-confirmation, customers will be notified via email of any revised shipping and delivery times.

Typical Shipping Times

Shipment Notification

For shipped items, if multiple items are ordered, they may be shipped separately without additional charges. Each shipment will be confirmed via email.

Call Before Pickup

A pickup notification email will be sent when your order is ready for pickup at our warehouse. Please await this email before visiting our store. To expedite the process upon arrival, you may contact our sales agent to inform them of your scheduled pickup time. Please ensure to arrive within the designated will-call service hours for seamless pickup, which are Monday to Friday from 10:00 AM to 6:00 PM.